GitHub / abbas99-hub / Call-Centre-Trends-Analysis-using-PowerBI

This Power BI project aims to analyze a comprehensive call center dataset with features including Call ID, Agent, Date, Time, Topic, Answered (Y/N), Resolved, Speed of Answer (seconds), Avg Talk Duration, and Satisfaction Rating. The goal is to gain valuable insights into call center performance, customer satisfaction, and emerging trends.

JSON API: http://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/abbas99-hub%2FCall-Centre-Trends-Analysis-using-PowerBI

Topics: business-intelligence, dataanalytics, datascience, datavisualisation, insights, powerbi

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