GitHub / aws-samples / severless-ticket-sentiment-analysis-and-automated-escalation
This application "listens" for a ticket creation event from Zendesk, analyses the ticket for negative sentiment, tags the ticket accordingly and invokes an automated workflow (Step function) that escalates the ticket's priority according to your SLA wait times.
JSON API: http://repos.ecosyste.ms/api/v1/hosts/GitHub/repositories/aws-samples%2Fseverless-ticket-sentiment-analysis-and-automated-escalation
PURL: pkg:github/aws-samples/severless-ticket-sentiment-analysis-and-automated-escalation
Stars: 14
Forks: 3
Open issues: 0
License: other
Language: JavaScript
Size: 5.74 MB
Dependencies parsed at: Pending
Created at: about 5 years ago
Updated at: 2 months ago
Pushed at: 4 months ago
Last synced at: 25 days ago
Topics: automated-ticket-analysis, event-bridge, lambda, serverless, zendesk