GitHub / gokulghate / telcom-churn-analysis-using-SVM-algorithm

With the enormous increase in the number of customers using telephone services, the marketing division for a telcom company wants to attract more new customers and avoid contract termination from existing customers. This churn prediction model would be able to provide clarity to the telcom company on how well it is retaining its existing customers and understand what are the underlying reasons that are causing existing customers to terminate their contract (high churn rate).

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Topics: big-data, customer-churn-analytics, strategy-development

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