aws-samples/severless-ticket-sentiment-analysis-and-automated-escalation

This application "listens" for a ticket creation event from Zendesk, analyses the ticket for negative sentiment, tags the ticket accordingly and invokes an automated workflow (Step function) that escalates the ticket's priority according to your SLA wait times.

Language: JavaScript - Size: 5.74 MB - Last synced at: 23 days ago - Pushed at: 4 months ago - Stars: 14 - Forks: 3